• OCR Issue

    Hi, I’m struggling to OCR any pdf using AutoMate BPA. I first tried to OCR an entire document using our production installation, running V11.4.10.1.  This is producing the error “OCR failed (Error : Img_LoadFile#7000000A).

    I then upgraded our development enviornment to V11.6.10.49 and attempted the same using the new Tesseract engine, which produced the error “Failed to load image: [pdf-file]

    This has occurred for all tests using varying .pdf files. I even went so far as to create a test word-document and save as a .pdf to ensure there were no issues with the original .pdf files selected for testing, but the same error messages occurred with the new .pdf.