• RE: Automate just locks up randomly with error in Event Viewer

    We have the same problem. 

    Computer is virtual under VMware. Do you use virtual or real machines?
    Has anybody tried an automatic restart of Automate service?


    Windows Server 2022 Datacenter, 21H2
    Automate 2022.1 22.1.1.16

    Random crashes at around 23:50.

    Log Name:      Application
    Source:        Automate 2022
    Date:          23. 09. 2023 23:51:42
    Event ID:      0
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xxxx
    Description:
    clsTaskServiceWrapper thread has thrown an unhandled exception: Access violation at address 000000000059AF1B in module 'AMTS.exe'. Read of address FFFFFFFFFFFFFFFF
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Automate 2022" />
        <EventID Qualifiers="0">0</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2023-09-23T21:51:42.5945747Z" />
        <EventRecordID>214595</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>xxxxx</Computer>
        <Security />
      </System>
      <EventData>
        <Data>clsTaskServiceWrapper thread has thrown an unhandled exception: Access violation at address 000000000059AF1B in module 'AMTS.exe'. Read of address FFFFFFFFFFFFFFFF</Data>
      </EventData>
    </Event>