Cannot connect to TeamQuest CMIS or TeamQuest Administration Console after installation

 

Before You Begin

If you installed TeamQuest CMIS and TeamQuest Administration Console on a single system and TeamQuest Administration Console was installed first, you might not be able to connect to either product. In this case, you must change the  TeamQuest CMIS ports to allow TeamQuest Administration Console Apache to run.

Steps

For Microsoft Windows systems:

1. Shut down TeamQuest CMIS Apache and TeamQuest Administration Console if they are still running.
2. Stop the services using the following commands as the user you installed as and are running as:
   manager\bin\tqmgr -stop tqhttpd
console\scripts\service.bat stop
3. Change the port used for TeamQuest CMIS on the TeamQuest Administration Console system to the standard 2782/2785 port using the following command:
   manager\bin\tqmgr -config http=2782 https=2785
4. Restart the services using the following commands:
   manager\bin\tqmgr -start tqhttpd
console\scripts\service.bat start
5. Verify that the TeamQuest Manager ports are changed using the following command:
   manager\bin\tqmgr -config
6. Verify that the tqhttpd service is running using the following command:
   manager\bin\tqmgr -status tqhttpd

For UNIX/Linux systems:

1. Shut down TeamQuest CMIS Apache and TeamQuest Administration Console if they are still running.
2. Stop the services using the following commands as the user you installed as and are running as:
   manager/bin/tqmgr -stop tqhttpd
console/scripts/service.sh stop
3. Change the port used for TeamQuest CMIS on the TeamQuest Administration Console system to the standard 2782/2785 port using the following command:
   manager/bin/tqmgr -config http=2782 https=2785
4. Restart the services using the following commands:
   manager/bin/tqmgr -start tqhttpd
console/scripts/service.sh start
5. Verify that the TeamQuest Manager ports are changed using the following command:
   manager/bin/tqmgr -config
6. Verify that the tqhttpd service is running using the following command:
   manager/bin/tqmgr -status tqhttpd