Problem:

Error 500 500 Form merge error:  Form merge error -5  when trying to use the FDMERGE command.

Solution:

Check the printer they are trying to print to and make sure the syntax is correct.
 
For example if they are trying to print to a printer called IT_PRINTER, you can't just put IT_PRINTER.  You have to put the path to the printer.
 
Its also case sensitive.
 
Example
\\MULTIMEDIA\IT_PRINTER
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