Sending a Spool File to Support for Testing

 

Creating the AS/400 Save File

The following steps will allow you to send a spool file to Fortra in an outq. This will allow us to attempt to troubleshoot character conversion problems and other issues that may be occurring with a particular report.

1. Create a save file to save the report into using the following AS/400 command: CRTSAVF FILE(QGPL/SPOOLSV)
2. Place the spool file(s) in the outq you wish to send to Fortra. For this example we will use the outq RJSOUTQ.
3. Save the outq to the save file using the following command:

   SAVOBJ OBJ(RJSOUTQ) LIB(QGPL) DEV(*SAVF) SAVF(SPOOLSV) TGTRLS(V5R4M0) SPLFDTA(*ALL)

   Note: Modify the TGTRLS parameter to adjust the version and make note of this parameter setting. Adjust the TGTRLS parameter to the version you were advised. If a given OS is not an available option on your system you should just prompt and select a version as far back as possible and include this information in the email to support.

4. After running the SAVOBJ command, check the contents of SPOOLSV by running the command:

   DSPSAVF FILE(QGPL/SPOOLSV)

   The saved outq should appear on the next screen.

Downloading the AS/400 Save File to the PC

1. Send QGPL/SPOOLSV to the PC by using the DOS based FTP commands listed below. ftp
   open 1.1.1.1
   binary
   recv qgpl/spoolsv c:\spool.svf
   quit
2. Send c:\spool.svf to Fortra via email to: support.docmgmt@fortra.com