Problem:
User clicks the "get folders/index keys" button in File > Settings > Webdocs iSeries and gets an error: 35601 Element Not Found This error also occurs when the user opens Image Scan Workstation
Solution:
This error is caused by a problem with the folder structure on the iSeries. Possible problems are as follows:
- There is a sub-folder with no parent folder ex. "TEST/ Test1" with no "TEST/" folder
- Mis-spelled sub folder, ex:
TEST \
TEST \ Test1
TEST \ Tset1 \ Test 2
Fixing the folders will eliminate this error.
Last Modified On:
No, open a new Support Case
