Posted Tue, 24 Dec 2019 10:21:33 GMT by

Hi

 

I am getting the following Powertech error when i run avupdate on fresh rpm install of the endpoint antivirus agent 

"...

# ./avupdate
defaulting to avget client for file transfers
License error -1, license file not found or not readable, call Powertech
License error -1, license file not found or not readable, call Powertech

.

...."

 

The chosen platform is AIX v7.1 on Power. Another server endpoint running RHEL will also be required. Our objective is to have an POC environment with one Windows server running Insite Control manager and two endpoints.

Please help!

thanks.

regards,

Thomas

email: thomas.ng@as400serv.com

mob: +61431 383 474

Posted Tue, 24 Dec 2019 20:41:40 GMT by

Hi Thomas!

 

Did you receive a license file from us already? If so, did you install it as described here:

https://static.helpsystems.com/insite/3_2/help/ptav/content/installation.htm 

under "Licensing"?

If not, let me know and I will ask Rohit to get a license key authorized for you.

Best regards,

Kurt

Posted Tue, 14 Jan 2020 12:10:50 GMT by

Hi Kurt,

No I did not receive a license file.

 

regards,

Thomas

email: thomas.ng@as400serv.com

mob: +61431 383 474

Posted Tue, 14 Jan 2020 18:19:50 GMT by

OK, I've let Rohit know.

Posted Wed, 15 Jan 2020 10:34:41 GMT by

Hi Kurt,

Thank you. . Rohit emailed but there wasn't file attached. I did respond saying this is required. can you please expedite ? I have to finish asap on this. 

thank you.

 

 

Posted Wed, 15 Jan 2020 17:19:08 GMT by

Rohit is going to reach out to you again. Feel free to continue the conversation by email.

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