How to get maps back when lost

The customer's maps should be found in the \InterMapper Settings\Maps\5.7\Disabled folder.

Go to Server Settings > Enabled Maps, and click the check box in front of each of the map's names to re-enable them.

The latest copies of your maps from prior to the upgrade should be available in the /Library/Application Support/InterMapper Settings/Maps directory under the previous version number in the two folders labeled Enabled and Disabled.

For example, if you upgraded from InterMapper 5.6.8, this would be:

/Library/Application Support/InterMapper Settings/Maps/5.6/Enabled /Library/Application Support/InterMapper Settings/Maps/5.6/Disabled

The maps can either be imported using File > Import > Map from those locations or copied into Maps/5.7/Enabled with the InterMapper daemon stopped. Please backup the current maps before doing this. After the copy, restart the service.

If you have a lot of maps, monitor a lot of devices, or have a large amount of accumulated chart data, or all three, the daemon startup can take a while.

I have stopped my daemon service (intermapperd, imdc) and copied the maps from the Disabled folder to the Enabled folder.<br> When I restart my daemon service, the maps go back to the Disabled folder.<br> If I try to Import my maps from the InterMapper GUI, I navigate to the Disabled folder and select the map, but then I get an error stating the file does not exist.<br> <br> I am running InterMapper 6.3.1 on Linux.

Similar issue in Windows, except they end up in deleted folder.&#160; If I import them, they delete again but append a .1 to the map name.

I've seen this same issue with 6.6.1 running on Ubuntu 22.04 LTS and I've had to go back further versions to recover one that worked.<br> <br> I've extended the number of scheduled map backups from 3 to 21 to see having more backup files to try and restore from fixes the problem.