At times, you might be instructed by InterMapper technical support to enable additional debug logging for InterMapper Flows. To do this:
Mac OS X
1. Stop the Flows daemon:
sudo launchctl unload /Library/LaunchDaemons/com.dartware.InterMapperFlows.plist
2. Edit the /Library/Application Support/InterMapper Settings/Flows/flows.conf file by adding this line at the bottom:
debuglevel HIGH
3. Save the changes and restart the Flows daemon:
sudo launchctl load /Library/LaunchDaemons/com.dartware.InterMapperFlows.plist
4. Let Flows run for 10 minutes and send the /Library/Application Support/InterMapper Settings/InterMapper Logs/flows.log file to support.intermapper@helpsystems.com.
Linux
1. Stop the Flows daemon:
sudo /etc/init.d/imflows stop
2. Edit the /var/local/InterMapper_Settings/Flows/flows.conf file by adding this line at the bottom:
debuglevel HIGH
3. Save the changes and restart the Flows daemon:
sudo /etc/init.d/imflows start
4. Let Flows run for 10 minutes and send the /opt/ns2flows/netsaw2.log file file to support.intermapper@helpsystems.com.
Windows
1. Stop the InterMapper Flows service from the Windows services control panel.
2. Edit the C:\Program Files\InterMapper\flows\flows.conf file by adding this line at the bottom:
debuglevel HIGH
3. Save the changes and restart the Flows service.
4. Let Flows run for 10 minutes and send the C:\ProgramData\InterMapper\InterMapper Settings\InterMapper Logs\flows.log file file to support.intermapper@helpsystems.com.
