Posted Thu, 21 May 2020 22:18:03 GMT by

Is there a way to configure a rule that alerts me if a previous alert isn't acknowledged by someone else on my team?

Posted Thu, 21 May 2020 22:33:48 GMT by

Use an escalation list (Main menu | Option 21 | Option 23). Escalation lists will automatically move to the next user on the list, after the designated time interval, if the alert has not been acknowledged.

Posted Fri, 22 May 2020 02:45:55 GMT by

Thank you. I donn't see the in the Enterprise Server Console.

Can this only be done on the iSeries.?

Posted Fri, 22 May 2020 03:17:06 GMT by

Yes, escalation procedures only run on the iSeries, however the acknowledgement of an alert, that has an escalation running behind it, can be done either on the iSeries or the EntCon.

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