Posted Tue, 18 Sep 2018 03:54:08 GMT by

When using the Escalation process to send a TEXT message, it appears there is a message length restriction.

I can only get 25 character to text to my cell phone.

I would like to send more characters. Is this documented how I can do this?


Below is what I tried to send, but here is what I get.


This was sent:                    This is a long TEXT to Jim Cell Phone

This was received:           DM: This is a long TEXT /

Posted Wed, 14 Nov 2018 03:32:38 GMT by

This issue is currently being investigated via CRM case CAS-0010118351.  

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