Posted Thu, 02 Aug 2018 04:53:42 GMT by

 I am getting this error message "The AML is invalid or incorrect for 'nameoftask' for the requested operation." when importing a task from Automate 9 to Automate 11.

I have successfully imported some tasks. I am unable to import any other tasks after this error appears.

 

Posted Thu, 02 Aug 2018 06:12:15 GMT by

Hello Jaz,

I would suggest you open a case with us by email Automate.Support@helpsystems.com. Please attach the task to your email so that we can begin working on your issue. 

Posted Thu, 02 Aug 2018 23:57:02 GMT by

I can open a case. But the task that I am unsuccessfully importing has a one-line message box that says "Test".

Posted Fri, 03 Aug 2018 05:43:41 GMT by

Hello,


I am unable to reproduce the issue with a test task, can you attach your task? 

Posted Wed, 15 Aug 2018 02:35:55 GMT by

I was able to reproduce this issue.

Automate 11 is installed on a VM server. When I logged out and restarted my session, the automate icon did not come back up on the taskbar.  

Importing any tasks in this state of Automate will show the error that I described above. The fix for me is to reboot the VM server and to make sure that the Automate icon appears in the taskbar. 

Posted Thu, 16 Aug 2018 23:07:26 GMT by

Hi Jaz,

The Automate icon, present or not, would not contribute to the issue. It may be a sign that the serivice itself is crashing. Are there any error messages in the Windows application event logs that reference Automate?

Posted Thu, 13 Sep 2018 04:25:34 GMT by

I am having issues when I attempt to import .aml files from Automate 6 to Automate 11. The error I'm getting is:

"The AML is invalid or incorrect for <task name> for the requested operation"

Is there a solution for this? I am getting it regardless of which .aml file I try to import, and I need to import 114 task files (one example is attached). I have seen some other posts reference "DatastoreMigrationUtility.exe", but I don't see this as part of my Automate install. 

Lastly, is it best if I email AutoMate.Support@helpsystems.com with this issue? 

 

Posted Thu, 13 Sep 2018 22:35:31 GMT by

Hi Nathan,

I was able to import your attached task into Automate v11.1. What version of v11 do you have installed? If it's older than v11.1, please update and try to import again. If the issue persists, please contact automate.support@helpsystems.com so that we can create a case and further troubleshoot.

 

 

Posted Mon, 08 Oct 2018 06:34:34 GMT by

This import issue is still happening to me.

I am running:

Automate Premium 11.1.1.1 

Windows Server 2012 R2 standard

 

Posted Tue, 09 Oct 2018 00:18:03 GMT by

Jaz,

Please open a support case through the community portal so that we can schedule a remote session to further troublshoot.

 

 

Posted Wed, 08 May 2019 09:59:22 GMT by

Any resolution on this besides setting up a call with support. I see in this forum that other users are having the same issue.

I was hoping that there's a patch by now. It's unacceptable for me to set up a call with support every time  we have a new install of Automate --- which we have several.

Posted Fri, 10 May 2019 05:48:18 GMT by

Hi Jaz,

 If you are still having issues with the import of an AML task, would it be possible for you to send us a task you are having issues with to review and test?  If this is possible please send an email over to AutoMate.Support@helpsystems.com with the task you are having an issue with and a copy of your TaskService.config.xml file found at the folder path below.

C:\ProgramData\AutoMate\AutoMate 11

In the email, also please verify the Operating System of the machine in question and it's bit level, as well as the version and bit level of the AutoMate software.
Note: Please reference this forum thread in your email.

You must be signed in to post in this forum.