Posted Sat, 19 Jan 2019 08:41:24 GMT by

I see 4 specific threads for AML import issues from v9 or v10, all related to importing into multiple versions of v11, one of these threads is for our company, we also have an open case.  I see no posts or information about resolutions, anyone having any success with this?

Posted Tue, 22 Jan 2019 06:44:40 GMT by

Hello Fred,

Please send us an email with the case number in question and we will be happy to provide an update for you.

thank you.

Posted Wed, 08 May 2019 09:56:02 GMT by

FYI - I have not seen any resolution on this. Automate's advice in this forum is to set up a call with their support. But this unacceptable because then what happens if there are multiple installs of Automate. I don't think its a good idea to be setting up a call with each install of Automate. 

Posted Fri, 10 May 2019 05:46:31 GMT by

Hi Jaz,

 If you are still having issues with the import of an AML task, would it be possible for you to send us a task you are having issues with to review and test?  If this is possible please send an email over to [email protected] with the task you are having an issue with and a copy of your TaskService.config.xml file found at the folder path below.

C:\ProgramData\AutoMate\AutoMate 11

In the email, also please verify the Operating System of the machine in question and it's bit level, as well as the version and bit level of the AutoMate software.
Note: Please reference this forum thread in your email.

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