Posted Tue, 24 Sep 2019 23:23:53 GMT by

Using automate 9 for a weekly maintenance script. Launching automate today and my file is missing. To my knowledge, nothing system-wise has changed on this machine, so I'm not sure why my automate files would be missing. I can review the logs an see the file name and execution data and events. 

Any idea where the files may be or what causes this?

Posted Wed, 25 Sep 2019 02:08:11 GMT by

Hello Samuel,

Unfortunately there isn't a AutoMate specific reason why this would occur unless a backup was restored which didn't have any tasks within it. However, this would still require a manual intervention to restore the backup.

Do you have a recent backup file for your installation? If so, you can navigate to options/system settings/backup and restore, and restore your tasks once again.

Posted Wed, 25 Sep 2019 02:17:26 GMT by

That's the catch, I didn't have a backup. 

Posted Wed, 25 Sep 2019 03:59:37 GMT by

Hello Samuel,


Unfortunately if the files are gone there is not much we can do from the AutoMate side without a backup.

If this is a VM perhaps your IT team takes snapshots of the VM which you can revert to.

It might be worth reviewing the task file location that is set up within options/system settings/task service - default managed task location. Whatever path is set there is where the task files are being saved.

We are sorry we could not provide more assistance.

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