Posted Wed, 24 Oct 2018 01:32:07 GMT by


I've opened a Support Case for this, but I wanted to post it as well and see whether anyone has dealt with it. My environment contains one BPA 9 server instance with two agents. OS is Windows Server 2012. Repository is SQL Server if that makes a difference. AutoMate server is running on a VM.

Most of the jobs we have are file transfer jobs (e.g. pick up a file from the local network and deliver it to an FTP site). These are scheduled to execute daily, weekly, and/or monthly. We also have a number of jobs that execute multiple times during an hour, e.g. one job is scheduled to check on FTP site every 5 minutes. The vast majority of these jobs have been in place for some time (we've been using AutoMate for 5+ years).

Within about the last year, we've starting having issues once a week, usually at the beginning of the week, where AutoMate becomes completely unresponsive - it will not authenticate console logins and it appears that no jobs are starting. It's basically frozen/hung, and must be restarted at the server level.

Has anyone run into this before and, if so, how did you determine the root cause?

Thanks in advance,


Posted Sat, 03 Nov 2018 03:22:07 GMT by


I have review all cases opened under your account and none relate to the issues you have outlined above. Please open a support case with these issues so we can further troubleshoot. 

As far as potential causes to what appears to be a resource conflict would be to look at home many simultaneous tasks/workflows are running at this time. You state that it's running on a VM and it's quite possible that the specs for the VM are not high enough to handle the load.

What is the version of BPA 9 that you have installed? 



Posted Tue, 13 Nov 2018 04:04:55 GMT by

Hi Leonard,

It is version of BPA. I know that is an older version. We've purchased version 11, but have not yet installed it. The concern is whether simply upgrading will resolve this issue. I am not certain at this time that it will, since we don't have a good understanding of the root cause.

Do you all have guidelines documented for how to properly size and/or provision resources for an installation of Automate BPA?



Posted Tue, 13 Nov 2018 04:25:17 GMT by

Hi Leonard,


I opened support case CAS-0010124038 for this issue, as it is becoming more critical for us.



Posted Tue, 20 Nov 2018 04:00:23 GMT by

Hi Casey,


I see we are working with you on the case you created. Once the case is resolved we will update this thread.

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