I've opened a Support Case for this, but I wanted to post it as well and see whether anyone has dealt with it. My environment contains one BPA 9 server instance with two agents. OS is Windows Server 2012. Repository is SQL Server if that makes a difference. AutoMate server is running on a VM.
Most of the jobs we have are file transfer jobs (e.g. pick up a file from the local network and deliver it to an FTP site). These are scheduled to execute daily, weekly, and/or monthly. We also have a number of jobs that execute multiple times during an hour, e.g. one job is scheduled to check on FTP site every 5 minutes. The vast majority of these jobs have been in place for some time (we've been using AutoMate for 5+ years).
Within about the last year, we've starting having issues once a week, usually at the beginning of the week, where AutoMate becomes completely unresponsive - it will not authenticate console logins and it appears that no jobs are starting. It's basically frozen/hung, and must be restarted at the server level.
Has anyone run into this before and, if so, how did you determine the root cause?
Thanks in advance,