Posted Tue, 23 Apr 2019 22:43:41 GMT by



I am trying to access a shared mailbox but i am having problems. I use the shared mailbox address, with the user and password with access to the mailbox, yet I always end up by accessing the main mailbox instead of the shared one.


Can anyone help?


Thank you.

Posted Wed, 24 Apr 2019 04:40:02 GMT by

Hello Luis,

Do you receive any kind of error message? Or does it simply pull from the wrong box?

Was this task working at one point or is this a new setup?

Are there any percent signs in the password?

If so, we will need to double the percent signs. For example:


will need to be


Posted Wed, 24 Apr 2019 18:37:21 GMT by

Hello Alex,


No I do not receive any error message, it simply pull the main mailbox.

This task is new so it has never been working.

There are not any percent signs as all.



Posted Thu, 25 Apr 2019 22:04:31 GMT by

Hello Luis,

We will need to create a support case and conduct a support session for further troubleshooting. Please send an email addressed to tech support at [email protected],  with your availability, including timezone. Please reference this thread in your email.


Posted Mon, 29 Mar 2021 20:38:13 GMT by

Was there ever any resolution to this question?

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