My complaints lately about the HelpSystem forum:
1. Erratic behavior. Updates to threads don't appear promptly, then appear, then disappear, apparently at random.
2. Search is not constrained to a single product forum. If I'm searching for something about AutoMate, why would I want to have my search results diluted with many hits from other HelpSystems products?
I realize you're stuck with it, and we're stuck with it, and you're dependent on Consolidated Megacorp and can't make them improve it. Grrr...